Terms of Service

Effective Date: June 22, 2026

Welcome to Cuddleloft.com

If you do not agree to these Terms, please do not use our website or services.

1. General Use of Our Website

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using this website with the involvement and consent of a parent or legal guardian where permitted.

You agree to use our website only for lawful purposes and in a way that does not violate any applicable law, regulation, or the rights of others.

You must not use our website:

  • for any unlawful or fraudulent purpose
  • to transmit viruses, malware, or harmful code
  • to interfere with the security or functionality of the site
  • to collect or misuse personal information of others
  • to copy, reproduce, exploit, or resell any part of our website or services without permission

2. Products and Availability

We offer weighted plush toys and related comfort companions designed for everyday comfort, gifting, and personal use.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to product offerings at any time without prior notice.

We also reserve the right to refuse or cancel any order if we believe it violates these Terms, involves inaccurate information, or presents potential fraud, misuse, or shipping restrictions.

3. Product Information

We make every effort to present our products as accurately as possible, including descriptions, images, colors, and general specifications. However, we do not guarantee that product images, colors, textures, or on-screen details will appear exactly the same on every device or in every environment.

Because our products may vary slightly in appearance, fabric feel, stitching, color tone, or weighted construction from batch to batch, minor differences that do not affect normal use do not constitute a defect.

4. Comfort and Product Use Disclaimer

Our products are intended as everyday comfort companions and soft weighted plush items for personal use, gifting, and general relaxation.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, condition, or mental health concern. Any content on this website related to comfort, relaxation, emotional ease, or soothing experiences is provided for general informational and lifestyle purposes only.

You are responsible for choosing products appropriately based on the intended user, their comfort preferences, and any relevant supervision needs.

5. Pricing and Payment

All prices shown on our website are listed in the currency displayed at checkout unless otherwise stated.

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted and paid for.

By placing an order, you agree to provide current, complete, and accurate billing and payment information. Payments are processed through third-party payment providers, and your transaction may be subject to their terms, conditions, and approval processes.

We reserve the right to refuse or cancel any order for pricing errors, suspected fraud, unauthorized activity, payment issues, or other operational reasons.

6. Order Acceptance and Cancellation

After you place an order, you may receive an order confirmation email. This email does not guarantee final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including in cases involving:

  • product unavailability
  • pricing or listing errors
  • suspected fraud or abuse
  • incomplete or incorrect customer information
  • shipping limitations or destination restrictions

If your order is canceled after payment has been received, we will issue a refund in accordance with our applicable policy.

Customer-requested cancellations are subject to our Cancellation Policy. Because orders are typically processed quickly, cancellation requests are time-sensitive and cannot be guaranteed once processing has begun.

7. Shipping and Delivery

We currently ship to the United States, Canada, Australia, and selected countries and regions in Europe.

Disputed territories, restricted areas, and prohibited destinations are excluded from our shipping coverage. We reserve the right to update shipping availability at any time.

Estimated delivery times are provided for convenience only and are not guaranteed. Shipping and delivery may be affected by carrier schedules, customs clearance, weather, peak periods, remote-area service, or factors beyond our control.

For more details, please review our Shipping Policy.

8. International Orders

For international orders, customers are responsible for complying with the laws and import requirements of the destination country.

Customs duties, import taxes, VAT, clearance fees, and similar charges may apply depending on the destination. These charges are generally the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays, refusal of entry, confiscation, or additional charges caused by customs authorities or local import rules.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our applicable policies.

Please review the following pages for full details:

  • Return & Exchange Policy
  • Refund Policy
  • Cancellation Policy

We reserve the right to refuse returns, exchanges, or refunds that do not meet the conditions stated in those policies.

10. User Submissions and Communications

If you submit reviews, testimonials, photos, comments, suggestions, or other content to us, whether by email, website form, social media, or otherwise, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, edit, publish, and display that content for customer service, promotional, marketing, or business purposes, unless prohibited by law.

You agree not to submit content that is:

  • false or misleading
  • unlawful, abusive, or offensive
  • infringing on any third-party rights
  • harmful, defamatory, or obscene
  • containing malware or malicious code

We reserve the right to remove or decline any submission at our discretion.

11. Intellectual Property

All content on this website, including but not limited to text, graphics, product descriptions, branding, logos, icons, images, layout, and design elements, is owned by or licensed to Cuddleloft and is protected by applicable intellectual property laws.

You may not copy, distribute, reproduce, republish, sell, or exploit any part of this website or its content without our prior written permission.

12. Accuracy of Information

We do our best to keep website information accurate and up to date. However, we do not guarantee that all content on the site is complete, current, or error-free at all times.

We reserve the right to correct any typographical errors, inaccuracies, omissions, or outdated information at any time without prior notice, including after an order has been submitted.

13. Third-Party Services and Links

Our website may use or link to third-party services, platforms, tools, or websites, including payment processors, shipping providers, analytics services, and social media platforms.

We are not responsible for the content, policies, terms, availability, or practices of third-party services. Your use of those services may also be governed by their own terms and privacy policies.

14. Limitation of Liability

To the fullest extent permitted by law, Cuddleloft, its owners, operators, affiliates, service providers, employees, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, products, or services.

This includes, without limitation, damages related to:

  • delayed delivery
  • product misuse
  • lost profits
  • loss of data
  • business interruption
  • third-party service failures
  • unauthorized access to information
  • inaccuracies on the site

Our total liability for any claim relating to a product or order shall not exceed the amount paid for the specific item or order giving rise to the claim, to the extent permitted by law.

15. No Warranty Beyond Applicable Law

Except as expressly stated in writing or required by applicable law, our website, services, and products are provided on an “as is” and “as available” basis.

We do not make any guarantee that the website will be uninterrupted, secure, error-free, or always available, or that the products will meet every personal expectation or preference beyond the rights provided under applicable consumer law.

Nothing in these Terms excludes any rights that cannot be excluded under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Cuddleloft, its affiliates, partners, employees, service providers, and representatives from any claim, loss, demand, liability, damage, or expense, including reasonable legal fees, arising from:

  • your misuse of the website
  • your violation of these Terms
  • your breach of any law or third-party right
  • any content you submit to us

17. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

18. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website operations, legal requirements, or service offerings.

Any updated version will be posted on this page. Your continued use of the website after the updated Terms are posted constitutes your acceptance of those changes.

19. Governing Law

These Terms of Service and any disputes arising out of or relating to your use of the website, products, or services shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction of operation of Cuddleloft, without regard to conflict of law principles.

20. Contact Us

If you have any questions about these Terms of Service, please contact us here:

Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States