Privacy Policy

Effective Date: June 22, 2026

At Cuddleloft, we respect your privacy and are committed to handling your personal information with care, transparency, and security. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you acknowledge that your information may be collected and used as described in this Privacy Policy.

1. Who We Are

This website is operated by Cuddleloft LLC.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details listed at the end of this policy.

2. What Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you place an order, create an account, subscribe to emails, contact us, or submit a request, we may collect:

  • your name
  • email address
  • phone number
  • billing address
  • shipping address
  • payment-related details necessary to complete the transaction
  • order details
  • any information you choose to provide in messages, emails, forms, or customer service requests

Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • time spent on the site
  • referring website or source
  • approximate location information based on IP
  • cookie and similar tracking data

Information From Third Parties

We may receive limited information from third-party services we use to operate our business, such as payment processors, shipping partners, analytics providers, advertising platforms, and ecommerce service providers.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfill orders
  • provide shipping, tracking, and delivery updates
  • communicate with you about your order
  • respond to customer service requests
  • process returns, exchanges, refunds, or cancellations
  • improve our website, products, and services
  • personalize your shopping experience
  • send marketing emails or promotional messages, where permitted
  • prevent fraud, abuse, or unauthorized transactions
  • comply with legal obligations
  • enforce our Terms of Service and other policies

4. How We Share Your Information

We do not sell your personal information for money.

We may share your information with trusted third parties only as needed to operate our business, including:

  • payment processors
  • shipping carriers and logistics providers
  • website hosting and ecommerce platform providers
  • analytics providers
  • email marketing and customer communication services
  • fraud prevention and security providers
  • legal, regulatory, or law enforcement authorities where required

These third parties are expected to use your information only for the services they provide to us or as otherwise permitted by law.

5. Payment Information

Payments made through our website are processed by third-party payment service providers. We do not store full payment card numbers on our own systems unless specifically stated otherwise by the payment service used at checkout.

Payment providers may collect, process, and store payment information according to their own privacy and security practices.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • keep the website functioning properly
  • remember your preferences
  • understand how visitors use our site
  • measure marketing performance
  • improve site speed, usability, and shopping experience
  • support advertising and remarketing efforts

You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you emails about products, updates, offers, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@cuddleloft.com.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, or customer service requests.

8. International Customers and Cross-Border Processing

We currently serve customers in the United States, Canada, Australia, and selected countries and regions in Europe.

Because we operate online and may use service providers located in different countries, your personal information may be processed, stored, or transferred outside your country or region of residence, including to countries that may have different data protection laws.

Where required, we take reasonable steps to use service providers and safeguards that support appropriate handling of personal information.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders and providing customer support
  • maintaining business and transaction records
  • complying with tax, accounting, fraud prevention, and legal obligations
  • resolving disputes and enforcing agreements

When personal information is no longer reasonably needed, we will take appropriate steps to delete, de-identify, or securely store it in accordance with applicable requirements.

10. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of your personal information in certain circumstances
  • object to or restrict certain types of processing in certain circumstances
  • withdraw consent where processing is based on consent
  • opt out of marketing communications
  • request information about how your data is used or shared
  • lodge a complaint with a relevant privacy or data protection authority

To exercise any of these rights, please contact us at info@cuddleloft.com. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information directly from children without appropriate legal basis or authorization where required.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

When we make changes, we will post the updated version on this page and update the effective date where appropriate. Your continued use of the website after any update means you accept the revised Privacy Policy.

15. How to Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us here:

Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States

16. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@cuddleloft.com so we can review your concern and try to resolve it.

If applicable law gives you the right to make a complaint to a privacy or data protection regulator, you may also contact the relevant authority in your jurisdiction.