Order Tracking

We know that when you order a weighted plush companion, you are not just waiting for a package—you are waiting for something chosen for comfort, calm, gifting, or everyday reassurance. That is why we want the tracking process to feel as clear and easy as possible.

Once your order has been placed, our team begins preparing it for shipment. After your package is dispatched, you will receive a shipping confirmation email with your tracking details, so you can follow its journey to your door.

Where Is My Order?

If your order has already shipped, you can track it using the tracking number sent to the email address provided at checkout. Please make sure to check both your inbox and spam folder in case the shipping confirmation message was filtered.

If you have not yet received a tracking email, your order may still be in processing.

Order Processing Time

Most orders are processed within 1–2 business days after payment is successfully received.

Please note that processing times may be slightly longer during:

  • Holidays
  • Peak shopping periods
  • Promotional events
  • Temporary logistics delays

If there is an unusual delay with your order, we will do our best to notify you by email.

Tracking Updates

After your package has shipped, tracking information may take a short time to update. In some cases, the carrier may not scan the package immediately, so the tracking page may briefly show limited or delayed movement.

This is normal in many shipping networks. We recommend allowing a little extra time for the latest update to appear before assuming the shipment is lost.

 

Why Has My Tracking Not Updated?

There are several possible reasons:

  • The carrier has not completed the next scan yet
  • Your package is in transit between facilities
  • There is a customs review for international shipments
  • There is a local transportation or weather delay
  • The tracking system is experiencing a temporary update lag

If your tracking has not changed for an extended period, please contact us and we will do our best to assist.

International Orders

For orders shipped outside the United States, delivery times may be affected by customs clearance, local delivery conditions, regional logistics schedules, and import procedures in the destination country.

Because of this, international shipments may take longer than domestic U.S. orders even after tracking becomes active.

Delivered but Not Received

If your tracking shows “Delivered” but you have not received your package, we recommend the following:

  • Check around your mailbox, porch, entrance, or delivery area
  • Ask household members, neighbors, or building management
  • Wait a short period in case the package was marked delivered slightly early by the carrier

If you still cannot locate it, please contact us with your order number and tracking details.

Need Help With Your Order?

If you need help tracking your order, please contact us and include:

  • Your order number
  • The name used on the order
  • The email address used at checkout
  • A brief description of the issue

Our customer support team will review your request and do our best to assist you as quickly as possible.

Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States

A Friendly Note

Tracking updates can sometimes take a little time, especially during busy periods or for international shipments. We truly appreciate your patience and understanding while your order is on its way.

Each order is prepared with care, and we want your weighted plush companion to arrive as smoothly as possible.