FAQ
1. What kind of products do you offer?
We offer weighted plush toys and related comfort companions designed to bring softness, reassurance, and a gentle sense of calm to everyday life. These products combine the familiar comfort of plush with a lightly weighted feel, making them a thoughtful choice for rest, quiet moments, bedtime routines, gifting, and everyday emotional comfort.
2. What is the difference between a weighted plush and a regular plush toy?
A regular plush toy is mainly about softness and companionship, while a weighted plush adds a gentle sense of steadiness through its added weight. When held in your arms, placed on your lap, or kept close by, it can feel more grounding, more comforting, and more present in everyday moments.
3. Who are your products suitable for?
Our products are suitable for teens, adults, and customers shopping for thoughtful gifts for loved ones. Different styles may vary in size, weight, and overall feel, so we recommend choosing based on personal preference, intended use, and comfort level.
4. Can your weighted plush help with stress relief?
Our products are designed to offer softness, comfort, and a calming everyday experience through touch and gentle weight. Many customers enjoy them during rest, reading, quiet time, or bedtime routines. However, our products are not medical devices and should not be considered a diagnosis, treatment, or substitute for professional medical or mental health care.
5. When can I use a weighted plush?
Many customers enjoy using our products during:
- Bedtime or wind-down routines
- Reading or relaxing on the sofa
- Work or study breaks
- Travel or long rides
- Gifting moments for a partner, friend, or family member
6. Are your products good for gifting?
Yes. Weighted plush companions make thoughtful gifts because they offer more than appearance alone. They are often chosen as birthday gifts, holiday gifts, comfort gifts, care packages, or simply as a meaningful gift for yourself or someone you care about.
7. How do I choose the right product?
We recommend choosing based on:
- Your favorite animal or design
- Preferred size
- Whether you plan to use it for rest, comfort, bedtime, or gifting
- Your personal preference for a weighted feel
If you are unsure which option is right for you, feel free to contact us and we will do our best to help with general product guidance.
8. Will the product look exactly the same as the photos?
We do our best to display our products as accurately as possible. However, due to lighting, photography, screen settings, and device differences, slight variations in color may occur. Please refer to the actual item received.
9. Where do you ship?
We currently ship to:
- The United States
- Canada
- Australia
- Selected countries and regions in Europe
Please note that disputed territories, restricted areas, and prohibited destinations are excluded from our shipping coverage.
10. Do you ship to all European countries?
No. We currently ship only to selected countries and regions within Europe. Shipping availability may vary due to customs requirements, logistics networks, local regulations, or other delivery limitations. If you are unsure whether we can ship to your location, please contact us before placing your order.
11. Why are some countries or regions not available for shipping?
Some destinations may be unavailable because of shipping restrictions, customs risk, transportation disruptions, local regulations, safety concerns, or other factors beyond our control. To help ensure successful delivery, we may update our shipping coverage from time to time.
12. How long does order processing take?
Orders are usually processed within 1–2 business days after payment is successfully received. During holidays, peak periods, or promotional events, processing times may be slightly longer.
13. How long does delivery take?
Delivery times vary depending on the destination, customs clearance, local carrier handling, and transportation conditions. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
14. Will I receive tracking information?
Yes. Once your order is shipped, we usually send a shipping confirmation email with tracking details to the email address used at checkout. Please also check your spam or junk folder if you do not see it.
15. What should I do if my tracking has not updated?
Tracking updates may occasionally be delayed by the carrier. If your tracking has not changed for an extended period, or if your package appears to have an issue in transit, please contact us with your order number and any relevant details. We will do our best to assist.
16. What if I entered the wrong shipping address?
If you notice an address error, please contact us as soon as possible at info@cuddleloft.com. If your order has not yet been processed or shipped, we will do our best to update it. Once an order has been shipped, address changes may no longer be possible.
17. Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible. If the order has not yet entered processing or shipping, we may be able to cancel it. Once an order has already been processed or shipped, cancellation may no longer be available. Please refer to our Cancellation Policy for full details.
18. Do you accept returns or exchanges?
If your item arrives damaged, incorrect, or qualifies under our return or exchange policy, please contact us first. Items returned without prior authorization may not be accepted or processed.
19. What if I receive a damaged, incorrect, or missing item?
Please inspect your order upon arrival. If there is a problem, contact us within a reasonable time and include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
- Any shipping label or delivery information, if applicable
We will review the issue and provide the next steps.
20. Where will my refund be sent?
If your refund is approved, it will usually be returned to the original payment method used at checkout. The time it takes for the refund to appear depends on your bank, card issuer, or payment provider.
21. Are your products machine washable?
Because our weighted plush companions may use different fabrics, fillings, and internal structures, washing instructions can vary by item. Some products may be suitable for gentle spot cleaning, while others may have more specific care requirements. Please refer to the product page and care label before cleaning. If you are unsure, we recommend contacting us first for guidance.
22. How should I care for my plush toy?
To keep your plush companion looking and feeling its best, we recommend gentle care. Always follow the product’s care instructions, avoid strong detergents and high heat, and use gentle cleaning methods whenever possible. For many plush items, spot cleaning is the safest way to refresh the surface without affecting the softness or weighted feel. Storing your plush in a clean, dry place will also help preserve its shape and comfort over time.
23. Are all products suitable for children?
Different products may vary in size, weight, and recommended use. Please review the product details carefully before purchase and choose based on the user’s age, habits, and level of supervision.
24. Are your products medical or therapeutic products?
No. Our products are designed as everyday comfort companions and are intended to provide softness, gentle weight, and emotional comfort. They are not medical products and should not replace professional advice, treatment, or care.
25. How can I contact you?
If you have any questions about our products, shipping, returns, exchanges, or your order, please contact us here:
Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States