Contact Us
Whether you are choosing a weighted plush for yourself, looking for a thoughtful gift, or need help with an existing order, our team is here to support you. From product questions and order updates to shipping, returns, and care guidance, we are happy to help you every step of the way.
Our weighted plush companions are made to bring softness, reassurance, and a sense of calm into everyday life. We know that when customers reach out, they are often not just asking about a product—they are looking for the right fit, the right comfort, or help with an order that matters to them. That is why we aim to make our support clear, kind, and responsive.
How We Can Help
You can contact us for support with:
- Product questions before purchase
- Help choosing the right plush for your needs
- Order status and tracking updates
- Shipping and delivery questions
- Return, exchange, or refund requests
- Damaged, incorrect, or missing item issues
- Gift order support
- General after-sales assistance
Before You Reach Out
To help us assist you faster, please include the following when possible:
- Your order number
- The name used on the order
- The email address used at checkout
- A short description of your question
- Photos, if your issue involves a damaged or incorrect item
Customer Support
Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States
We do our best to respond to all inquiries within 24 business hours. During weekends, holidays, or peak periods, response times may be slightly longer, but we will get back to you as soon as possible.
Order & After-Sales Support
If you need help with an order, cancellation, return, exchange, or refund, please contact us by email first so our team can review your request and provide the next steps.
For return-related requests, please do not send items back without contacting us in advance. Our support team will provide return instructions and, when applicable, the correct return authorization details.