Cancellation Policy
Effective Date: June 22, 2026
At Cuddleloft, we understand that sometimes an order may need to be changed or canceled. If you need to cancel your order, please contact us as soon as possible so we can review the order status and let you know what options are available.
Because our weighted plush products are prepared and shipped quickly, cancellation requests are time-sensitive and cannot be guaranteed once processing has begun.
How to Request an Order Cancellation
To request an order cancellation, please contact our customer support team at info@cuddleloft.com as soon as possible after placing your order.
To help us review your request faster, please include:
- your order number
- the name used on the order
- the email address used at checkout
- your cancellation request
Our team will check the current status of your order and reply with the next steps.
Cancellation Window
Orders may usually be canceled only before they have entered processing or shipment.
Because most orders are processed within 1–2 business days, we recommend contacting us immediately after placing your order if you wish to cancel it.
If the Order Has Not Been Processed
If your order has not yet entered processing, packing, or shipment, we may be able to cancel it and issue a full refund.
Approved cancellation refunds for unprocessed orders are usually issued within 1–3 business days after the cancellation is confirmed.
If the Order Has Already Been Processed
If your order has already entered processing, packing, or shipment preparation, we may no longer be able to cancel it.
In this situation, your order may need to be delivered first and then handled according to our Return & Exchange Policy and Refund Policy, if eligible.
If the Order Has Already Shipped
Once an order has been shipped, it can no longer be canceled.
If you still do not wish to keep the order, you may contact us after delivery to request a return in accordance with our Return & Exchange Policy. Return eligibility, item condition requirements, and return shipping responsibilities will still apply.
Cancellation Refunds
If your cancellation request is approved before shipment, your refund will be issued to the original payment method used at checkout.
We are not able to send cancellation refunds to a different card, different account, or alternate payment method.
Refund Timing for Canceled Orders
If a cancellation is approved before shipment:
- the refund is usually issued within 1–3 business daysafter cancellation confirmation
- your bank, card issuer, or payment provider may take an additional 5–10 business daysto post the refund to your account
International Orders
This cancellation policy applies to orders shipping to the United States, Canada, Australia, and selected countries and regions in Europe.
Please note that international orders are also subject to the same cancellation timing rules. Once an international order has entered processing or shipment, it may no longer be eligible for cancellation.
Important Notes
- Submitting a cancellation request does not guarantee that the order can be canceled.
- Orders that have already been processed or shipped may no longer be eligible for cancellation.
- If an order cannot be canceled, it may still be eligible for return after delivery, subject to our applicable policies.
- Please make sure your shipping address and order details are correct before placing your order.
Contact Us
If you need to request a cancellation or have questions about your order status, please contact us here:
Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States