Shipping Policy

Effective Date: June 22, 2026

At Cuddleloft, we want your weighted plush companion to arrive as smoothly and reliably as possible. Every order is prepared with care, and we work to ship quickly while providing clear delivery expectations for domestic and international customers.

Shipping Destinations

We currently ship to the United States, Canada, Australia, and selected countries and regions in Europe.

Please note that disputed territories, restricted areas, and prohibited destinations are not eligible for shipping. If your location is not currently supported, you may be notified at checkout.

Order Processing Time

Orders are typically processed and shipped within 1–2 business days after payment is successfully received.

Please note that processing may take a little longer during public holidays, peak seasons, promotional events, or in cases where additional address verification is needed.

Shipping Carriers

We ship orders through trusted carriers including USPS, UPS, DHL Express, and FedEx, depending on the destination, package size, and available service level. Carrier selection may vary by order, but we always aim to use a service that balances reliability, tracking visibility, and delivery efficiency. USPS offers international services commonly listed at 3–5 or 6–10 business days depending on service level, DHL Express states that most international shipments arrive by the next possible business day depending on lane and service, and UPS lists 1–3 business day international express options.

Free Shipping

We offer the following free shipping thresholds:

  • United States:Free shipping on orders over $100 
  • International orders:Free shipping on orders over $160 

If your order does not qualify for free shipping, shipping fees will be calculated at checkout based on your destination and selected shipping method.

Estimated Delivery Times

The delivery times below are estimated after dispatch and are intended as general guidance only. Final delivery may vary depending on customs clearance, local carrier handling, remote-area routing, weather disruptions, and peak-season demand. These estimates are aligned with typical carrier service ranges for U.S.-origin shipments.

Destination

Estimated Delivery Time

United States

3–7 business days

Canada

5–10 business days

Australia

6–12 business days

United Kingdom

5–10 business days

Germany

5–10 business days

France

5–10 business days

Italy

6–12 business days

Spain

6–12 business days

Other selected European countries

7–14 business days

Customs, Duties, and Import Delays

For international orders, customs inspection and import procedures may affect final delivery time. Depending on the destination country, customs duties, VAT, import taxes, or brokerage fees may apply. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance times vary by country and are outside our control.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking details. Please allow a short period for the tracking page to update, as carriers may need time to complete the first scan.

If you do not see your shipping confirmation email, please check your spam or junk folder before contacting us.

Delivery Delays

While we do our best to meet the estimated timeframes above, delays may occasionally occur due to:

  • customs processing
  • severe weather
  • carrier backlogs
  • peak holiday shipping periods
  • remote delivery locations
  • incomplete or unverified shipping information

We appreciate your patience if your package takes a little longer than expected.

Incorrect Address or Delivery Issue

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

If your tracking shows a delivery issue or abnormal delay, please contact us and include your order number and relevant details so we can assist.

Shipping Restrictions

We reserve the right to cancel or hold orders shipping to locations affected by trade restrictions, carrier suspensions, customs limitations, or safety concerns. If this affects your order, we will contact you using the email address provided at checkout.

Contact Us

If you have any questions about shipping, delivery times, or order status, please contact us:

Email: info@cuddleloft.com
Phone: +1（228）334-8123
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 2184 Alice Dr, Biloxi, MS 39531-3024, United States